Refund policy

Returns and Complaints

Would you like to return something?

Have you ordered something with us but decided you didn't like the product, or received a damaged item? No problem!

Our returns policy

We accept returns within 14 days after you have received the goods, provided that all labels are still complete, the goods are unworn and unwashed. Teas, vouchers and care products are excluded from this policy

As soon as we have received your return, you will receive an e-mail confirming receipt of the return. After reviewing the returned item(s), the corresponding amount will be refunded (minus 7.99 EUR for return shipping) - according to the payment method you chose and provided that you send the return with the return label provided by us. Processing and refund can take up to 7 business days. See our cancellation policy for more information.

We make returns easier

To help the environment, we do not use paper return forms. The following link will take you to our returns portal, where you can process your return online using your order number and email.

Important: If you are returning one of our Ready Boxes, please select it in the returns process and not the individual products.

To the returns portal


If you wish to exchange your item, please place a new order and return the goods you wish to exchange as described above.


You can also make complaints via our returns portal. If the goods arrive damaged, dirty or faulty, please report this to us via the returns portal. Proceed in the same way as if you wanted to create a return, and instead of a return label, our Customer Happiness Service will receive a notification and will contact you immediately. You can also upload pictures of the products here, so that we can provide you with a solution as soon as possible.

To the returns portal

Returns from abroad

You can also register returns from abroad in our returns portal. However, we cannot provide you with a label for the return. Please note that the direct costs of returning the goods from abroad are to be borne by you.

To the returns portal

Returns address

Returns must be addressed as follows:

Babybox and Family GmbH

Fehrbelliner Str. 24

10119 D-Berlin

Parcels which have not been collected

Please note that we do not bear the costs for parcels that were delivered but not picked up, were returned to us, and must then be paid for. To avoid unnecessary costs, we will send you a shipping confirmation with the tracking number of the shipping company. Please make sure that you check this to see where your delivery is.

Do you have any questions?

If you have any questions, please do not hesitate to contact us at or by phone Mon-Fri 10:00-15:00 on +49 170 2200 471.

Please note that we cannot always be reached immediately by phone, as we may be serving customers in the store at the same time.

Your Babybox Team