Questions and Answers

Orders within Germany usually arrive within 3–5 business days.

For dropshipping items, delivery may take a little longer – the estimated shipping time is always shown on the product page.

If you’ve ordered a Pre-Order product, you’ll find the expected delivery timeframe directly on the product page, in your cart, and in your order confirmation.

We ship worldwide.

Within Germany, delivery usually takes 3–5 business days.

Orders to other European countries and international destinations may take a little longer – please note that customs and import regulations outside the EU can affect delivery times.

Some of our products are shipped directly from our partner brands (dropshipping). In these cases, shipping may be limited to specific countries – you’ll always find this information directly on the product page.

If you’re unsure whether we ship to your country, feel free to reach out to us via chat or email at info@babyboxfamily.com - we’re happy to help you personally.

Shipping costs depend on your destination country and order value.

Here’s a quick overview:

🇩🇪 Germany: €4.99 shipping fee for orders under €100.

Free shipping for orders over €100.

🇦🇹 Austria: €8.99 shipping fee for orders under €200.

Free shipping for orders over €200.

🇨🇭 Switzerland: €14.99 shipping fee for orders under €250.

Free shipping for orders over €250.

🌍 Worldwide shipping: Costs vary by region and are calculated automatically at checkout before you place your order.

Please note that for items shipped directly from our partner brands (dropshipping), different shipping costs may apply.

You’ll always find this information on the respective product page.

💚 We ship climate-friendly and bundle orders whenever possible to reduce packaging waste and CO₂ emissions.

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All Ready Boxes already come in a high-quality magnetic box — just as shown on the product page — making them perfect for gifting right away.

If you’d like, we can include a handwritten greeting card with your order. Simply leave your personal message in the note field at checkout.

If you’re creating your own gift selection, you can add one of our Signature Boxes to your cart. We’ll lovingly package your chosen items inside — just as beautifully as our Ready Boxes.

All gift packaging is made from sustainable, plastic-free materials and prepared with great care.

As soon as your order has been shipped, you’ll receive a shipping confirmation email with your tracking number (tracking link). You can use it to check your parcel’s status at any time.

Please note that orders containing dropshipping products may receive separate tracking links, as these items are shipped directly by our partner brands. You’ll find these links in your shipping confirmation or receive them shortly afterwards via email.

If your shipment still doesn’t include a tracking link after a few days, please contact us at info@babyboxfamily.com — we’ll take care of it right away.

To offer you the widest selection and best product availability, we sometimes ship your order in multiple partial deliveries.

This can happen when items are sent from both our online warehouse and our Berlin store, or when part of your order is shipped directly by one of our partner brands (dropshipping).

In this case, you’ll receive separate shipping confirmations, each with its own tracking link.

Of course, there are no additional shipping costs for you.

Returns with us are easy and straightforward.

Please register your return exclusively via our return portal:

👉 Go to the return portal

There you can create your return label and conveniently track your shipment.

For returns within Germany, we charge a flat return fee of €4.99, which will be automatically deducted from your refund amount.

The return portal is currently available only for returns from Germany.

Customers from other countries can contact us at info@babyboxfamily.com so we can arrange the return individually.

All returned items must be unworn, unwashed, and have their original tags attached.

Once your return has been checked, we’ll issue a refund via your original payment method, or — if you prefer — as store credit with a 5% bonus.

Once your return has arrived and been checked, we’ll issue your refund via your original payment method – or, if you prefer, as store credit.

Tip: If you choose store credit, you’ll receive an extra 5% bonus on your refund amount.

Your store credit never expires and can be used at any time for your next purchase.

Please note: For returns within Germany, a flat return fee of €4.99 will be deducted automatically from your refund amount.

Refunds are usually processed within up to 10 business days after your return has been received.

If you’ve registered your return via our return portal, you can check the status of your return there at any time.

If an item arrives damaged or faulty, please report it directly through our return portal:

Go to the return portal

When creating your return, select the status “damaged”.

This will automatically create a service ticket in our system.

For the quickest processing, please upload a photo of the affected item — this helps us review the case promptly and offer you the best solution (e.g. replacement, store credit, or refund).

We know how important every single product is to you – that’s why claims and damages are handled with top priority.

Wool is a natural, breathable material that regulates moisture and keeps your baby warm without overheating – ideal for sensitive baby skin.

Merino wool comes from the merino sheep and is known for being extra fine, soft, and temperature-regulating.

It doesn’t itch, has antibacterial properties, and naturally neutralizes odors – perfect for everyday wear.

All our merino products are made from 100% wool (merino), are mulesing-free, and come from certified European farms.

The main difference lies in the feel and comfort: merino wool is finer and especially gentle – perfect for babies from day one.

Our recommendation: Always check the care label on your garment. Depending on the material blend and origin, care instructions may vary slightly.

How to care for merino and virgin wool:

Wool is naturally dirt-repellent thanks to the lanolin (wool fat) it contains, which allows dirt to roll off the fibers.

In most cases, it’s enough to simply air out the garment overnight.

Wash only when truly necessary – ideally cold or up to 30 °C on a wool cycle or by hand wash.

Use a mild wool detergent with lanolin to nourish the fibers.

Avoid fabric softener, wringing, or rubbing, as this can damage the fibers.

If spinning, use a low spin speed.

Dry the garment flat on a towel, away from direct sunlight or heat sources.

Tip: Find more detailed instructions and care tips in our magazine:

👉 How to wash & care for wool

And if you’re looking for the right care essentials:

👉 Wool detergents & care products

Choosing the right sleeping bag size is important to ensure your baby sleeps safely and comfortably.

The sleeping bag should not be too large — otherwise, your baby could slip inside — but also not too small, so they can move freely.

How to find the perfect size:

Measure your baby from shoulder to sole and add about 10 cm for freedom of movement.

Size guide:

50/56 → approx. 0–3 months
62/68 → approx. 3–6 months
74/80 → approx. 6–12 months
86/92 → approx. 12–24 months
98/104 → from approx. 2 years

Our sleeping bags are cut to grow with your baby, so you can use them comfortably over several months.

If you’re unsure which size fits best, just email us at info@babyboxfamily.com — we’re happy to help you personally.

The sleeping bag and the clothing underneath should always be chosen based on the room temperature, not the season.

Regularly check the back of your baby’s neck to see if they are comfortably warm:

The skin should feel warm, but neither sweaty nor cool. Adjust the sleeping clothes accordingly.

Tip: On each of our Babybox sleeping bag product pages, you’ll find a clothing recommendation tailored to the material and room temperature.

If you’re unsure, you can also measure your baby’s core temperature rectally in the morning – it should be between 36.5 °C and 37.5 °C.

This helps you tell if your baby was too cold or too warm during the night.

Also pay attention to the materials – both for the sleeping bag and the layers underneath.

Natural fibers like wool or wool-silk are breathable, temperature-regulating, and moisture-balancing, helping to create a healthy and comfortable sleeping environment.

That way, your baby sleeps safely, securely, and at the perfect temperature – all year round.

Each Baby Box is lovingly and thoughtfully curated, containing a selection of high-quality, natural products for newborns, babies, and parents.

Depending on the box, you’ll find items from our Babybox Collection, such as:

merino wool sleeping bags, warming pillows, gentle care products, or beautiful keepsakes for those first precious moments.

The exact contents of each box are always listed on the respective product page – so you know exactly what to expect for yourself or the person you’re gifting it to.

Every Baby Box is carefully wrapped by hand and can be sent with an optional handwritten greeting card – making it the perfect gift for a birth or baby shower.

Our Baby Boxes are lovingly curated gift sets – we currently don’t offer personalization with names or embroidery.

However, if you’d like to create a custom gift box, you can use our 👉 Gift Service.

Simply tell us:

• occasion or recipient (e.g. birth, employee gift)
  
• baby’s gender (if known)
  
• desired budget or amount
  
• products you particularly love
  

Our team will then create a personalized gift set, beautifully packaged in one of our premium magnetic boxes.

This service is especially popular with companies who want to celebrate a new arrival and send a truly meaningful gift to employees or clients.

Yes — all Baby Boxes can be shipped directly as a gift.

Our Ready Boxes come in a premium magnetic box, just as shown on the product page – perfectly prepared to send straight to the recipient.

If you wish, we’ll also include a handwritten greeting card with your personal message.

Simply leave your text in the note field at checkout.

For custom gift boxes created through our 👉 Gift Service, we’ll also package your selection with great care in one of our signature magnetic boxes – perfect for birth gifts, baby showers, or employee presents.

All gifts are shipped plastic-free and climate-friendly, with love from our team.

Unfortunately we could not take this option with us to our new warehouse location. However, we are already working on a new solution to use packaging materials more cleverly. stay tuned

Of course.

If you return items from a Signature Gift Box, you’re welcome to keep the box.

For hygiene and quality reasons, we can’t reuse it – so it remains yours as a beautiful keepsake or storage box.

Many of our customers love to use it later as a memory box for their baby’s first years – perfect for keeping ultrasound photos, birth cards, or a first cuddly toy.

You can shop with us safely and conveniently using a variety of secure payment methods.

We accept:

• Credit cards (Visa, Mastercard, American Express)
  
• PayPal
  
• Google Pay
  
• Klarna (Pay Later, Instant Transfer, or Installments – depending on your country)
  

All payments are processed through encrypted, GDPR-compliant systems.

Your data is fully protected, and we never store payment information on our servers.

Our goal: a secure and seamless checkout – as simple and transparent as possible.

Absolutely — all payments with us are safe and encrypted.

We work exclusively with certified payment providers (including PayPal, Klarna, Stripe, and Google Pay) that meet the highest security standards such as SSL encryption and PCI-DSS certification.

Your payment details are never stored on our servers and cannot be accessed by anyone – not even by us.

Tip: You can always recognize a secure connection by the lock symbol in your browser’s address bar.

This way, you can shop at Babybox and Family with complete peace of mind.

Sustainability is at the core of everything we do.

We work exclusively with selected European manufacturers that guarantee fair working conditions, short supply chains, and environmentally friendly production methods.

Our products are made in small batches to avoid overproduction – many even on a pre-order basis, so we only produce what’s truly needed.

We focus on natural materials such as merino wool, wool-silk, and organic cotton – all durable, breathable, and biodegradable.

Our packaging is made from recyclable or reusable materials, and we ship carbon-neutrally.

The result: a sustainable cycle – conscious, fair, and responsible.

Absolutely — all our wool products are 100% mulesing-free. 🤍

We source our wool exclusively from certified farms that ensure ethical animal welfare and humane shearing practices.

That means: no animal cruelty, no unnecessary stress, but a respectful and natural approach to both animals and the environment.

We make sure that not only our own Babybox Collection, but also all partner brands in our shop use mulesing-free wool.

Our production partners are committed to sustainable and ethical standards — from the origin of the fiber to the final product.

So you can be confident that every product from Babybox and Family is made with care, integrity, and respect — for you, your baby, and our planet.

Our products are designed to last for years – with the right care, they’ll stay beautiful and functional for a long time.

Here are a few simple tips:

• Always follow the care instructions on the label. Many wool products don’t need frequent washing – often, airing them out is enough.
  
• Avoid the dryer and let wool dry flat in the air.
  
• Wool breathes best when it’s not sealed airtight – store it in a cool, dry, and breathable place.
  
• Many of our garments are made to grow with your child and can easily be passed on to siblings or friends afterward.
  

By treating your pieces with care and mindfulness, you not only extend their lifespan but also contribute to a more sustainable and conscious way of living.

For us, sustainability isn’t a trend – it’s a mindset.

In everything we do, we aim to minimize waste and use resources responsibly – from materials to packaging.

♻️ Reused packaging:

We give our shipping boxes a second life to reduce waste.
They may not always look perfect – but they protect your order and help protect our planet.

So if you receive a parcel with the sticker “Don’t judge me by my look – I’m reused”, you can be sure you’ve just done something good for the earth. 🌍📦

💚 Plastic-free packaging:

For our own Babybox Collection, we’ve completely eliminated plastic.
All our packaging materials are FSC-certified, plastic-free, and sourced from sustainably managed forests.

🚚 Sustainable shipping:

We ship carbon-neutral and often bundle orders to reduce CO₂ emissions.

Step by step, we’re doing our part to make the world a little better — for our children and for the generations to come

Our products are made with love, care, and craftsmanship across Europe.

We work exclusively with selected family-run workshops and manufactories in Italy, Germany, Poland, and Turkey.

All our partners share our values: fair working conditions, short supply chains, environmentally conscious production, and a high standard of artisanal quality.

Our own Babybox Collection is produced entirely in Italy — under fair conditions, with great attention to detail, and using high-quality natural materials.

We also ensure that all partner brands in our shop follow the same principles of transparency, sustainability, and certified quality.

That means you can be confident that every product at Babybox and Family is made responsibly and with the utmost care — for you, your baby, and the planet

We place great importance on the origin and quality of our materials.

Our merino wool comes mainly from South America, sourced from certified farms that ensure humane animal welfare and mulesing-free shearing.

The wool is then spun and refined in Europe, primarily in Italy and Germany.

We also apply the same high standards to our cotton and wool-silk blends, focusing on sustainable, fair supply chains and preferring European manufacturers wherever possible.

All materials are sourced, whenever possible, according to GOTS, OEKO-TEX, or IVN-BEST standards — meeting the highest requirements for skin-friendliness, environmental protection, and social responsibility.

We know our production partners personally and choose them with the utmost care — ensuring accountability, quality, and full transparency in every step of the process.

We select our partner manufactories with great care and clear values.

Before starting a collaboration, we make sure that every partner meets our standards for:

• Fair working conditions and a respectful approach toward employees
• Sustainable production with short supply chains
• High material quality and genuine craftsmanship
• Transparent communication and shared values
  

Many of our partners are small family-run businesses in Europe that we’ve been working with for years in a relationship built on trust and mutual respect.

They produce our collections in small batches, with attention to detail and in line with strict quality standards.

We believe it’s essential to know the people behind every product – which is why we maintain close, personal relationships with all our production partners.

Pre-order means that you can reserve a product before it’s produced or back in stock.

We offer many of our items on a pre-order basis to avoid overproduction and use resources responsibly.

This means we only produce or order what’s truly needed – sustainably, consciously, and with care.

You’ll always find the estimated delivery time on the product page, in your shopping cart, and in your order confirmation.

By placing a pre-order, you actively help to reduce waste and excess stock – and support a more mindful way of shopping.

The delivery time for your pre-order depends on the specific product.

You’ll always find the estimated delivery window on the product page, in your shopping cart, and in your order confirmation.

As soon as your item arrives at our warehouse, it will be shipped to you immediately.

If you’ve ordered additional items along with your pre-order, you may receive multiple partial shipments — of course, without any extra shipping costs.

By choosing pre-order, you support our sustainable philosophy: we only produce what’s truly needed and avoid overproduction and unnecessary waste of resources.

Yes — you can cancel your pre-order as long as it has not entered production or shipping.

Just send us a short message at info@babyboxfamily.com including your order number.

We’ll immediately check whether cancellation is still possible and confirm the current status.

Because many of our pre-order items are made or ordered specifically after purchase, cancellation is not possible once production has started.

We follow this approach to avoid overproduction and use resources responsibly — thank you for choosing this mindful way of shopping with us.

The right size is important to make sure your baby can move freely and feel comfortable.

As a rule of thumb, your baby’s height in centimeters usually corresponds to the clothing size.

Example:

• Height approx. 56 cm → Size 50/56
• Height approx. 68 cm → Size 62/68
• Height approx. 80 cm → Size 74/80

If your baby is between two sizes, we recommend choosing the larger size — many of our products are designed to grow with your child and can be worn for several months.

Tip: On every product page, you’ll find size recommendations and fit notes to help you choose the perfect size for your baby.

Since we carry a variety of brands, sizes may vary slightly.

Our own Babybox Collection generally fits true to size to slightly generous, as many pieces are designed to grow with your baby.

With our partner brands — such as Joha or Disana — the fit may differ depending on cut and material.

Tip: On each product page, you’ll find detailed fit information (for example, “runs large” or “slim fit”) to help you choose the right size.

If you’re unsure, simply email us at info@babyboxfamily.com — we’re happy to provide personal sizing advice and help you find the perfect fit for your little one.

Yes — many of our products are designed to grow with your baby across several sizes.

Our Babybox Collection is made from especially elastic knit structures and thoughtfully designed cuts that adapt as your little one grows — without losing their shape.

Examples include our ribbed knit pants with high waistbands, stretchy rib sweaters, or sleeping bags with foldable cuffs that extend their wearing time.

This means you can use them for many months, without constantly having to buy new sizes.

It saves resources, is easier on your wallet, and better for the environment — perfectly in line with our sustainable philosophy.

We’re always happy to hear from you.

You can reach our Customer Happiness Team from Tuesday to Friday, 10:00–14:00 (CET):

📞 Phone: +49 170 2200 471

📧 Email: info@babyboxfamily.com

Or simply send us a message via the chat on our website — we’ll get back to you as soon as possible.

We’re a small, family-run team, even if we sometimes appear much bigger.

That means there may be moments when we can’t answer the phone right away because we’re helping customers in our store —
but we’ll always call or write back as soon as we can.

Our team is made up of parents and experts who offer honest, caring advice — whether you need help choosing the right size, caring for materials, or finding a special gift.

Yes, absolutely. We’re happy to offer you personal advice — in our Berlin store or online via email and chat.

Whether you have questions about sizes, materials, pre-order items, or gift ideas, our team takes the time to support you with care and attention.

You can simply send us a message at info@babyboxfamily.com or reach out via the chat on our website.

And if you’re in Berlin, we’d love to welcome you personally to our Babybox Store.

💚 Our advice is honest, individual, and from the heart — by parents, for parents.

You can find all legal information anytime in the footer of our website.

This includes:

• Terms & Conditions
• Privacy Policy
• Shipping & Payment
• Right of Withdrawal
• Imprint

We value transparency and trust, which is why all our policies are clearly visible and written in easy-to-understand language.

Yes — you can choose between digital and physical gift cards.

Digital gift cards are sent to you instantly by email — perfect for last-minute gifts.

Physical gift cards can be shipped either to you or directly to the recipient — beautifully wrapped and ready to gift.

All gift cards are valid indefinitely and can be used for our entire assortment — whether for Babyboxes, clothing, or care products.

They’re especially popular as gifts for new parents, baby showers, or team celebrations. 💛

👉 Discover our gift cards

Yes — you can also find us in Berlin!

In our Babybox and Family Store, you can discover our collection in person, feel the materials, and get individual, heartfelt advice.

We take time for you — whether you’re looking for a gift, have questions about sizes or materials, or simply need a bit of inspiration.

📍 Address:

Babybox and Family Store

Fehrbelliner Straße 24

10437 Berlin

🕓 Opening hours:

Tuesday – Friday: 11:00–18:30

Saturday: 11:00–17:30

We can’t wait to meet you in person — come by and experience Babybox and Family up close!