Selfcare E-Book (German)

We accept returns of goods within 14 days after you have received them, provided all labels are still fully intact, the goods are unworn and unwashed.

Once the goods have arrived and been checked by us, we will refund your money within 5 working days using the original payment method you chose.

You can easily register and process returns via our returns portal at https://babyboxfamily.returnsportal.online/.

After receiving your order, the average delivery time is approximately 3-5 business days within Germany and about 5-7 business days within Europe.

We are working diligently and with great care to ensure that your Babybox arrives as quickly as possible.

We offer free shipping within Germany for orders with a minimum value of 75€. If your order does not reach this amount, we charge a shipping fee of 4.50€ within Germany.

View shipping policy

Your delivery will be sent with DHL GoGreen, which is CO2-neutral.